These terms apply to all services provided by Happya Ltd and your use of happya.co.uk.
By using our website or purchasing services you agree to be bound by these terms.
Each paid programme has its own additional terms provided during onboarding.
Happya Ltd is registered in England and Wales. Company number 13333001. Registered address: 14 The Glebe, Lavendon, Buckinghamshire, England, MK46 4HY.
All services are delivered by Clare Deacon who holds qualifications in coaching, counselling skills, hypnotherapy, EFT and trauma-informed practice, and holds appropriate professional indemnity and public liability insurance.
Email: [email protected]
Website: happya.co.uk
By using our website, completing a form, booking a call or purchasing any service you confirm you have read, understood and agree to these terms. If you do not agree you should not use our website or services.
These terms may be updated from time to time. The current version is always available at happya.co.uk/terms. Please review this policy periodically to remain informed of any changes.
Happya Ltd provides coaching and psychoeducational wellbeing services informed by trauma-aware practice, positive psychology and personal development methodologies. These services are designed to support growth, self-awareness and wellbeing. They are not a substitute for psychiatric care, psychotherapy, crisis intervention or medical treatment.
Coaching services are intended for individuals who are emotionally and psychologically able to engage in a reflective and developmental coaching process. If you are experiencing a mental health crisis or require clinical support you should contact your GP or an appropriate mental health service.
While many clients experience positive personal change and growth, Happya Ltd does not guarantee specific outcomes, results or transformations. Individual experiences will vary depending on personal circumstances, commitment and many factors outside our control.
Content, courses and coaching are provided for educational and personal development purposes. Please refer to our Safeguarding Policy at happya.co.uk/safeguarding for full details of how we approach client wellbeing and safety.
The Cuppa and Chat consultation is free of charge, booked via our online booking system and confirmed by automated email. It carries no obligation.
Paid coaching programmes are confirmed following a Cuppa and Chat. A place is not secured until payment has been received and the client contract has been signed.
Self-serve products including Happya Academy courses and the BH Journal Series are available for direct purchase. Access is granted automatically on receipt of payment.
All prices are stated in pounds sterling. Current prices are as listed on happya.co.uk at the time of purchase.
Blooming Happya 1:1 is charged at £297 per month rolling monthly. In Bloom is charged at £157 per month rolling monthly with a minimum commitment of three months. RESET is charged at £697 as a single payment or two payments of £348.50. Seen by Clare is charged at £225 as a single payment.
Payments are processed securely through Stripe or PayPal. Happya Ltd does not store your payment card details.
If a scheduled payment fails we will notify you and attempt to collect again. If payment remains outstanding after seven days we reserve the right to suspend access to services until the outstanding amount is settled.
Please give at least 24 hours notice to cancel or reschedule a session. Sessions cancelled with less than 24 hours notice or missed without notice may be charged in full at Clare Deacon's discretion.
Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel from the date of purchase provided the service has not commenced. Where you request that services begin within the 14-day cooling off period, you expressly consent to services beginning and acknowledge that your cancellation rights may be reduced or lost in accordance with those Regulations.
Blooming Happya 1:1 and In Bloom may be cancelled with one month's written notice after the applicable minimum term has been completed. RESET and Seen by Clare are non-refundable once services have commenced unless exceptional circumstances apply at Clare Deacon's sole discretion.
Happya Academy courses and the BH Journal Series are non-refundable once access has been granted. If you experience a technical issue please contact us promptly and we will resolve it.
Email [email protected] with your name, the service you wish to cancel and your reason for cancelling.
Happya Ltd reserves the right to refuse or terminate services where it is believed coaching is no longer appropriate, safe or within scope, or where client behaviour is abusive, threatening or repeatedly breaches agreed boundaries. In such circumstances any unused portion of fees may be refunded at Clare Deacon's discretion.
All information shared during coaching sessions is treated as confidential by Clare Deacon. Full details including the limits of confidentiality are set out in our Safeguarding Policy at happya.co.uk/safeguarding.
All content on happya.co.uk including course materials, workbooks, audio and video content, the Happya Transformation Pathway framework and all associated materials are the intellectual property of Happya Ltd and are protected by copyright.
Purchase of digital products grants you a limited, non-transferable, non-exclusive licence for personal use only. You may not reproduce, share, distribute or use materials for commercial purposes without prior written permission from Happya Ltd.
Happya® is a registered trademark of Happya Ltd.
To the fullest extent permitted by law, Happya Ltd's total liability to you shall not exceed the total amount you have paid to us in the three months preceding the event giving rise to the claim.
Happya Ltd is not liable for any indirect, consequential or special loss or damage arising from use of our services or website, including loss of income, loss of business or loss of data.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.
Happya Ltd shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control including illness, bereavement, internet outages, platform failures, acts of God, pandemics or governmental restrictions. Where sessions cannot be delivered due to such circumstances we will reschedule at the earliest opportunity.
Clients are responsible for ensuring they have suitable internet access and technology to participate in online sessions and digital services. Happya Ltd is not responsible for technical issues on the client's side that prevent participation in sessions or access to digital products.
You may use happya.co.uk for lawful purposes only. We make every effort to ensure information on our website is accurate but do not warrant that it is complete or error-free. We reserve the right to update or remove content at any time.
How we collect, use and protect your personal data is set out in our Privacy Policy at happya.co.uk/privacy-policy. Our use of cookies is explained in our Cookie Policy at happya.co.uk/cookie-policy.
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are unhappy with any aspect of our service please contact us. We aim to acknowledge complaints within 48 hours on working days and to resolve them within 14 days where possible.
Email: [email protected]
Post: 14 The Glebe, Lavendon, Buckinghamshire, England, MK46 4HY
We may update these terms from time to time. Please review this page periodically to remain informed of any changes. The current version is always available at happya.co.uk/terms.