We are committed to protecting and respecting your privacy and personal data. Happya Ltd is a company registered in England and Wales with company number 13333001. Our registered address is 14 The Glebe, Lavendon, Buckinghamshire, England, MK46 4HY.
We are registered as a Data Controller with the Information Commissioner's Office (ICO). Our ICO reference number is ZB185144.
Email: [email protected]
Post: 14 The Glebe, Lavendon, Buckinghamshire, England, MK46 4HY
This privacy policy applies to your use of happya.co.uk and all associated domains, and to any services you purchase or enquire about through Happya Ltd. It covers:
When you use our website, complete a form, book a call, take a quiz or purchase a service, we may collect:
Some information you choose to share with us during coaching sessions or through questionnaires may include sensitive personal data relating to health, wellbeing or mental health. We will only process this information with your explicit consent and where necessary for the provision of our services. You are never required to share more than you are comfortable with.
When you visit our website we may collect certain technical information automatically, including your IP address, browser type, pages visited and how you found our site. This information may be collected through cookies, analytics tools and similar technologies. Please see our Cookie Policy at happya.co.uk/cookie-policy for full details.
Under UK GDPR we are required to have a lawful basis for processing your personal data. We rely on the following bases:
Where you have given us clear consent to process your data for a specific purpose. You can withdraw your consent at any time by contacting us or using the unsubscribe link in any of our emails.
Where processing your data is necessary to deliver a service you have purchased or to take steps at your request before entering into a contract.
Where we have a legitimate business interest in processing your data that does not override your rights. For example contacting individuals who have requested information about our services where we believe it is reasonable and proportionate to do so.
Where we are required to process your data to comply with the law.
We do not record coaching sessions without your explicit prior consent. If recording is agreed for any purpose such as note-taking or supervision, you will be informed in advance and your consent obtained before recording begins.
We will only send you marketing communications if you have given us your consent to do so. You can unsubscribe at any time using the link at the bottom of any email or by contacting us at [email protected].
Unsubscribing from marketing does not affect communications necessary to deliver a service you have purchased.
We do not sell your personal data to third parties. Our third-party providers act as Data Processors on our behalf and are contractually required to process personal data securely and lawfully. We share your data only where necessary with:
We may also disclose your data where required by law, or where we believe there is a serious risk of harm to you or another person, in which case we may share relevant information with appropriate authorities or professionals where legally permitted or required.
Some of our third-party service providers may store or process personal data outside the United Kingdom. Zoom, Google, Stripe and PayPal in particular may process data in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as the use of UK-approved International Data Transfer Agreements or reliance on adequacy regulations.
For more information about how specific providers handle international transfers please refer to their own privacy policies.
When data is no longer required we delete or anonymise it securely.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our service providers are selected carefully and are required to maintain appropriate security standards.
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the ICO and affected individuals where legally required to do so. We maintain internal procedures for identifying, reporting and managing data breaches.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Under UK GDPR you have the following rights in relation to your personal data:
To exercise any of these rights please contact us at [email protected]. We will respond within one month. There is no charge for making a request.
Our website uses cookies and similar technologies. Non-essential cookies will only be used with your consent. Full details are set out in our Cookie Policy at happya.co.uk/cookie-policy.
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Our services are intended for adults only. We do not knowingly collect personal data from anyone under the age of 18.
If you are unhappy with how we have handled your personal data please contact us first. You also have the right to lodge a complaint with the ICO.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
We may update this privacy policy from time to time. Please review this policy periodically to remain informed of how we protect your data. The current version is always available at happya.co.uk/privacy-policy.